Grievance Redressal

If you have a grievance that you wish to redress, you may contact us with the details of your grievance through any of the following channels:

Step 1: Channel for communication
Please visit the nearest MS FINCAP PRIVATE LIMITED Branch and submit your complaints/grievance through written letter in the branches (During the working hours from 9:30 A.M to 6:30 P.M).

OR

You can connect with our Centralised Customer Service Team through below channels:
e-mail: customer.care@msfincap.com
Toll free No.:1800 891 7227
Letter: Customer Service Cell
MS Fincap Private Ltd,
8Th Floor, Galaxy Avenue,
Opposite Jaipur Nagar Nigam Office,
Tonk Road, Jaipur – 302017

OR

You can also lodged your complaint at our website www.msfincap.com through online complaint form.
Your complaint will be addressed in 15 days.

Step 2: Escalation Matrix

Step 3: Complaint/Grievance to RBI Ombudsman
If the complaint/grievance is not resolved within a period of one month, the applicant/borrower may appeal to the RBI Ombudsman under RBI Integrated Ombudsman Scheme 2021 (RBI – IOS, 2021) through below modes:

i. Online – on CMS portal of RBI at https://cms.rbi.org.in.
ii. Physical complaint (letter/post) in the form as specified in Annexure ‘A’ in the Scheme to:
“Centralised Receipt and Processing Centre,
4th Floor, Reserve Bank of India, Sector -17,
Central Vista, Chandigarh – 160017”
iii. Complaints with full details as prescribed by RBI can be sent by email (crpc@rbi.org.in).

The Grievance redressal mechanism will be displayed on the notice board at the Branch.