Refund Policy

We would like to confirm that refund any payments to the customer’s amount erroneously received in our account, particularly in light of initiating the UPI 2.0 services.

Our organization is committed to ensuring a seamless and transparent payment process for our customers and stakeholders.

In the event that a payment is mistakenly credited to our account, our policy includes the following provisions:

1. Immediate Acknowledgment: Upon being informed of an incorrect payment, we will acknowledge the receipt and initiate a review process promptly.
2. Verification Process: The payment details will be verified, including the transaction ID, payer details, amount, and any associated documentation to ensure the legitimacy of the refund claim.
3. Refund Timeline: Once verification is completed, we will process the refund by the company.
4. Communication: Customers will be informed about the status of their refund request at each stage, from initiation to completion.

This policy reflects our commitment to ethical financial practices and customer satisfaction, which align with the operational standards of UPI 2.0.